In-Store and Online Purchases

At TheChambal.com, customer satisfaction is our top priority. We strive to provide the best shopping experience both in-store and online. Please read our refund and cancellation policy carefully.

Exchange Policy:

• We do not offer returns or refunds on any purchases.
• We only provide exchanges for items within 7 days of the purchase date.
• Items must be in their original condition, unused, and with all original tags and packaging intact.
• Proof of purchase is required for all exchanges.

In-Store Customers:

• Customers are requested to thoroughly check the product for any damages or defects before making a purchase.
• If damage is found after purchase, the product is not eligible for exchange or return.
• We conduct a quality check on every product to ensure it meets our high standards.

Process for Exchange:

Online Purchases:

1. Initiate an Exchange: Contact our support team at support@thechambal.com within 7 days of receiving your order to initiate an exchange. Provide your order number and details of the item you wish to exchange.

2. Shipping the Item Back: Ship the item back to us in its original condition, with tags and packaging. Shipping costs for exchanges are the responsibility of the customer.

3. Exchange Process: Once we receive and inspect the item, we will process the exchange and send out the new item.

Conditions for Exchange:

• Sale or Promotional Items: Items purchased during sale events or with promotional discounts are not eligible for exchange.
• Availability: Exchanges are subject to availability of the requested item. If the item is not available, a store credit may be issued.

International Shipping:

• No Returns or Exchanges: We do not accept returns or exchanges for international shipping.

For any further assistance, please contact our support team at support@thechambal.com.